How Do I Place An Order?
All orders are placed online at this time. If you are having difficulty ordering please contact us.
Payment & Shipping
Payments made through Paypal. All orders made prior to 3:00 p.m central time will be shipped that day. If you place your order after 3:00 pm your order will ship the next business day.
All Orders are Shipped via Canada Post. All orders are shipped the same day or the next business day.Orders placed on weekends will be shipped on the Monday.
Shipping currently to USA, UK, Aus and New Zealand, United Arab Emirates
Please note that all prices & shipping are quoted in Canadian dollars.
Free Shipping on orders $99.00 or more
Interac E transfer is also accepted
Orders will be shipped once payment has been received.
Secure Ordering & Payment Options
All orders are processed through PayPal. Major credit cards accepted.
We implement a variety of security measures to maintain the safety of your personal information when you submit a request, place an order or access your personal information.
These security measures include: password protected directories and databases to safeguard your information, SSL (Secure Sockets Layered) technology to ensure that your information is fully encrypted and sent across the Internet securely and PCI Scanning to actively protect our servers from hackers and other vulnerabilities.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required by law to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Returns & Refunds
All liquid products (flavors, dilution base liquid, etc) are not eligible for return.
We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.
Any data we request that is not required will be specified as voluntary or optional.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
If you have any questions that are not covered in this FAQ please feel free to contact us.